DAY 1 • TUESDAY 15 SEPTEMBER • 13.25 – 14.10
Case Study & Panel: Ruthlessly Inclusive – Lessons from Hammersmith & Fulham Civic Campus

The Hammersmith & Fulham Civic Campus is one of the UK’s most ambitious examples of inclusive placemaking.

Following an introduction to the case study, the panel explores how the project was shaped by co-design, lived experience and community engagement, with useful insights for designers, clients and public sector organisations.

Embedding inclusion and accessibility from the earliest stages of a project

Lessons learned from working with disability and user advocacy groups

How inclusive design principles can be applied across future developments

Why “ruthlessly inclusive” must be the new default for development – the importance of an updated national policy

Mark Rintoul, Senior Associate & Social Value and Inclusive Design Consultant, RSHP

Jane Wilmot OBE, Chair of the Inclusive Design Review Panel

Tracey Proudlock, BA Hons, MA. Company Director, Proudlock Associates

Liam Proudlock, BSc (Hons), MSc (Inclusive Environments), NRAC. Access Consultant, Proudlock Associates

Itxaso Markiegi, Architect, Inclusive Environments Consultant, RIBA ARB NRAC, Proudlock Associates

Mark Rintoul

Mark is RSHP’s Social Value and Inclusive Design Champion and is currently the project architect for the Hammersmith & Fulham Civic Campus, a ‘ruthlessly inclusive’ zero-harm scheme which will provide new civic offices, residential accommodation, a cinema, shops, and restaurants and reinvent the concept of the Town Hall to make it exciting and relevant for the people it serves. In 2020, the scheme won the People’s Choice Award NLA, (New London Architecture) New London Awards.

Mark also co-led the planning consent for two hotels on the former Hammersmith & Fulham Magistrates Court site and was the project lead for public realm improvements in the Hammersmith Business Improvement District, (BID).

Prior to this, Mark was the senior architect for Thames Wharf Redevelopment, where he gained planning approval for a 100,000 sq. ft mixed-use development of luxury apartments, restaurants, and offices.

He was also the senior architect for a masterplan project in Chongqing, China where he delivered the phase 1 detail design of the project for two residential towers.

In addition to his work in Hammersmith, Mark has overseen capacity on the delivery of a number of social housing projects, including modular units in Lewisham, London.

Jane Wilmot OBE

Jane Wilmot OBE is a deaf disabled resident of Hammersmith and Fulham, where she has lived since 1981. She has worked with council and community groups across the borough for many years to champion more accessible and inclusive places, with a particular focus on ensuring disabled residents have a voice in the design of public buildings, housing, streets and public spaces.

She was a resident co-chair alongside a senior council officer to the Hammersmith and Fulham Civic Campus Disabled Residents Team. Her role was to support an inclusive and accessible Civic Campus to provide a positive experience for everyone who uses it whether they are staff, councillors and visitors.

Jane was also a resident co-chair of the Hammersmith and Fulham Inclusive Design Review Panel, which provides guidance and strategic advice to enable the Council to embed accessible and inclusive design throughout the planning process and determination of planning applications. The panel seeks to work alongside and inspire developers to deliver the most accessible and inclusive places achievable.

Jane has also been a resident co-chair of the Hammersmith and Fulham Inclusive Environment Disabled Residents Team, working with disabled and older disabled residents to address barriers in the street environment and ensure disabled residents are involved in shaping projects and advocating for streets that work for everyone, whether walking, wheeling, cycling or using a bus.

Previously, Jane trained and worked as a solicitor before retiring to bring up her family and volunteer with council and community groups in Hammersmith and Fulham. She brings a combination of professional experience, long-standing local knowledge and lived experience to questions of accessibility and inclusion.

Tracey Proudlock

Tracey founded Proudlock Associates in 2005 with the aim of providing clients, architects and building consultants with practical advice and guidance on disability and inclusive design.

Her early career was shaped within a wide range of organisations including the Shaw Trust, London Borough of Camden and Transport for All where she supported them with the delivery of their disability, diversity and inclusion agendas.

A member of the Chartered Institute for Personnel and Development (MCIPD), Tracey is non-executive director at Evenbreak, an accessible job board that connects talented disabled candidates with inclusive companies. She offers strategic guidance as well as helping ensure strong governance.

Tracey is a trustee at the Research Institute for Disabled Consumers – the UK consumer champion for disabled and older people. A former charity trustee of the Association for Spina Bifida and Hydrocephalus. She was a member of Transport for London’s Independent Disability Advisory Group where she played a strategic role evaluating and influencing policies, services and major projects, and was also a member of Equality 2025, a high-level advisory group of disabled people offering ministers and senior government officials strategic advice.

A respected national voice on disability inclusion, Tracey regularly contributes to media and policy discussions, championing the representation of disabled people and older consumers.

Liam Proudlock

For the last four decades, disability and inclusive design haven’t just been Liam’s career, they've been his singular focus.

After spending 15 years as the BBC’s Access Manager, Liam joined Proudlock Associates in 2008, bringing with him extensive inclusive design experience. This together with his strong academic and professional credentials and deep knowledge of both Building Regulations and disability equality legislation has made him a trusted voice in shaping national policy.

His influence can be seen in some of the UK's most high-profile developments, including Battersea Power Station, Microsoft’s flagship store, and One North Quay each shaped by his insistence that inclusion be designed in from the start, not bolted on as an afterthought.

He continues to deliver that rare combination of decades of lived practical experience and a genuine appetite for staying at the front of emerging best practice, something which is evident in projects like the Hammersmith & Fulham Civic Campus.

Itxaso Markiegi

Itxaso (they/them) is a RIBA chartered architect and NRAC-certified access consultant, working as an Inclusive Environments Consultant at Proudlock Associates. Their practice is grounded in removing barriers and making the built environment accessible, drawing on broad sector experience across commercial, residential, landscape, and culture and heritage projects.

Previous roles include Inclusive Access Consultant at David Bonnett Associates, advising on schemes from RIBA Stages 1 to 4 including 40 Leadenhall and the Canada Water Masterplan, and Senior Access Consultant at Mima Group, leading access consultancy for RIBA Stage 2 of the London Liverpool Street Station redevelopment planning application process.

At Proudlock Associates, Itxaso carries out access audits and design review reports across multiple RIBA stages, working to standards including BS 8300, Approved Document M, K, and PAS 6463:2022, and applying the Equality Act 2010 reasonable adjustments framework in practice. Recent work includes the Stage 3 Design Review Report for the Cavendish Square redevelopment in Westminster.

Itxaso treats accessibility as inseparable from sustainability, a view grounded in research at Technische Universität Berlin and hands-on organic gardening practice. This is complemented by ongoing movement and creative practice research at institutions including the Navarre Museum and Huarte Contemporary Arts Centre, examining how different bodies experience environments.